At the Apple Store

Apple's Hillsdale Store: the busiest store at the mall.

We own several Apple products, but they do fail from time to time. We always buy the extended warranty (AppleCare) on the more expensive items, i.e., Macintoshes and iPhones, and on several occasions we were very glad that we had.

Last week the fan on a 2012 MacBook Pro started to make a clicking sound. We made an appointment and took it in two days later. After examining the computer in the back room, the technician ordered a new fan and said that Apple would call us when the part came in. [Update: we will drop off the Mac on Wednesday, August 14th.]

No deliberations about the cost (zero) of a fix, no uncertainty about the capability of the technician, and seven-day-a-week convenience. Until its competitors come up with similar support, we won't be straying from the orchard that Steve built. © 2013 Stephen Yuen