Monday, April 21, 2008

The Chronicle Loses Another Reader

From a letter mailed today:

April 21, 2008

To: San Francisco Chronicle

Subj: Termination of Subscription

Dear Sirs / Madames:

For the second year in a row you have renewed my subscription and charged my credit card—this time for $247--without my authorization. Last year I let the renewal proceed, because I felt sorry that you had lost so many readers and because you had taken a significant loss in acquiring me as a subscriber during your first-year promotion. But these automatic renewals are no way to do business.

Please terminate my subscription and refund the balance.

Sincerely yours,

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