The Millbrae BART/Caltrain connection is a maze of concrete, escalators, ducts, stairs, turnstiles, and ticket machines. The designers did their best with the translucent roofing, but there are too many dark, cold areas. Yes, the station is functional, but the parking lots are mostly empty and traffic is far below expectations. The best transit stations convert commuters into shoppers and diners, but retailers and restaurants are not coming here en masse.
On paper at least, there's a lot of potential. San Francisco Airport is nearby, and Millbrae is an affluent community. Peninsula Hospital and Mills High School are within walking distance. But the signs aren't good, and there have been too many examples of commercial projects, such as Fashion Island shopping center and downtown San Jose, that have failed.
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