Sunday, October 14, 2012

Costco Confusion

Similar packaging, especially in the dark.
Dear Costco:

We use and like many of your house-branded Kirkland products.

We use the Surface Wipes throughout the house. They're handy in the bathroom, especially for wiping the seat and top of toilets.  The Moist Flushable Wipes are a marvelous hygienic innovation--great for cleaning sensitive areas.  Both products, of course, are kept near the commode.

But we must register a complaint. The rectangular packaging and plastic dispensing top are so similar that in the dark of night it's possible to reach for, say, a Surface Wipe when one means to obtain a Moist Flushable.  The surface that ends up (in a manner of speaking) being wiped may be a bit more delicate than the marble or tile for which the Surface Wipe was designed.  When the mistake is discovered, it may be too late.

I would very much appreciate it if you could change the packaging on one or both of your products..

Sincerely yours,

A Long-time Customer

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