Another (Eventually) Satisfied Customer

The Stanford Apple Store has two great rooms, one for
customer service and one for sales. Its 12,000+ square
feet is larger than the San Francisco flagship store.

The iPad refused to boot up. After charging it over night, the screen stayed black. I made an appointment at the Stanford Apple Store, which could see me in three days. Plugged in until then, the iPad was able to start up on the morning of the appointment. The battery registered 30%. One final Time Machine backup, then on to Apple.

The Genius was courteous and technically knowledgable. He ran diagnostics that indicated the iPad was marginally okay. He was going to send me home with the iPad as is, but when I pointed out that a similar problem occurred in May (confirmed in the database) he replaced the iPad without hesitation.

That's why I always buy Apple's extended warranty, aka AppleCare, for every piece of Apple equipment we own. How come we're so loyal if the equipment is so cra--unreliable? Well, we don't mind the expense too much because as Apple investors we've been more than adequately compensated.