AI: Filling a Need for Seniors

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On Saturday we posted concerns about out-of-control artificial intelligence. Today we note how AI can make a big difference in the mental health of seniors: [bold added]

Research shows that phone calls with an empathetic listener can help reduce loneliness among older adults, leading to improved mental health. In-person interactions are even more effective. But nursing-home residents don’t always get many visits or calls.

The first Meela test phase, involving 23 RiverSpring Living residents, produced promising results, giving hope to the idea that AI can be used for a lot more than workplace efficiency and homework help.

Meela was founded by Josh Sach, a former tech product manager who was inspired to create a solution to the loneliness epidemic after seeing his late father-in-law experience isolation. The name of his companion bot comes from the Hebrew word “mila,” meaning “word.” He and his team listened to more than 2,000 voices before choosing a soothing-sounding, middle-aged voice actress.

Sach declined to say which tech company’s AI model powers Meela, but he said it already had strong safeguards and that his team added additional guardrails to ensure Meela doesn’t give medical, legal or financial advice. While it isn’t intended for clinical mental-health treatment, Meela is designed to deliver cognitive behavioral therapy—validating residents’ feelings and suggesting solutions to problems.

Meela remembers prior conversations with residents, who have to consent to their conversations being recorded and transcribed. Sach says the transcripts are retained for the duration of the account, unless someone requests their deletion. They aren’t available for users or their families. And where applicable, the recordings and transcripts are handled in accordance with HIPAA, a federal patient-protection law, and the care facility’s instructions.

In the first phase, participants’ depression and anxiety levels were measured before talking to Meela and 30 days after. Those with moderate to severe depression or anxiety were found to have demonstrated notable improvements after speaking with Meela at least once a week.

Participants spoke to Meela for an average of 10 minutes at a time, but some talked for more than an hour. Staffers also noticed that study participants were engaging in more social activities after talking to the bot, says Dr. Zachary Palace, medical director of RiverSpring Living’s nursing home.

Part of our church's ministry is to visit nursing homes and engage with residents. Many do not have any visitors and are happy to converse with complete strangers, even for just an hour. AI doesn't get tired, and it's clear that carefully tailored AI can provide regular mental health benefits to our senior citizens.