(CBC news photo) |
Librarians are helping more patrons in crisis, and many cities are hiring social workers to help them. About two-thirds of nearly 600 library workers surveyed by Urban Librarians Unite in 2022 said they had experienced violent or aggressive behavior from patrons.Libraries have been transformed from mere repositories of books to ad hoc community centers. They provide free internet access and a growing array of services, e.g. job placement, mental-health treatment, and housing assistance.
One of the few indoor public spaces open to all comers, libraries are now the scene for all that ails a public scarred by the pandemic and an opioid epidemic. For staff, that means reversing overdoses in bathrooms; confronting patrons watching pornography; or defending against people brandishing guns, or a snake in a jar. Some people come to the library to sleep, get warm or use the bathroom. Others are looking for jobs, housing or just somewhere safe to read.
If a person is idle, reading in a comfortable setting is an edifying and even useful way of passing the time.
When we contributed to the construction of the town library in the mid-1990's, we had hoped that it would become a valuable resource in the community.
Little did we imagine the form that it would take.
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